| I am looking for Greddy Profec B. Spec II for my SC300. I found More Power racing Company via website. [ http://www.morepowerracing.com/ ] I ordered it via website on June 21, 2007. The website was user friendly so I was sailing through steps and completed the order. Boost controller is not a fabricated part so they should be able to ship it out within few days. Today is July 10, 2007 and I am still waiting for the tracking #. I have been calling them since June 29th. First day phone call,
The customer service person told me that they would ship next day so call them back tomorrow. Second day phone call,
The customer service person told me that they have not shipped it yet and she will make sure they will ship it tomorrow. Please call back for the tracking # tomorrow. Third day phone call,
The customer service person said they have no silver face unit in stock and have no idea when it supposed to come in from Greddy. However, they have the black face unit in stock and we can ship it tomorrow.
She said she could not believe NO ONE called me about it. I told her to ship the black face unit. She told me to call them tomorrow for the tracking #. Fourth phone call,
The customer service person told me that they have not shipped the unit yet.
The unit is sitting at the off site warehouse.
She told me to hold for a few minutes so she can call the warehouse.
After holding for a few minutes, she told me to call them tomorrow for the tracking #. I finally ran out of patient.
I told them I need this part ASAP so I wanted them to ship it via Next day Air. She said she has to talk to her manager so I was put on hold again. She came back and said she got an approval and they would ship Second day Air so I should call back next day for the tracking #. Fifth phone call,
Well, I was too busy last night so I ended up calling them today. It did not ship.
The customer service person said they would make sure it ships today from the California warehouse. I said I want name and phone # of the warehouse manager so I can bug him.
She said her manager told her she couldn’t release name & phone #. I asked her if she would ship Second day Air as they promised two days ago.
She said NO and she has no authority to ship Second day Air.
I told her I want to talk to her manager. Her manager Mr. Andy answered the phone.
Mr. Andy said they would not ship Second day Air.
I told Mr. Andy one of their customer service person told me she would ship Second Day Air two days ago. He put me on hold for about two minutes and then he said no one at MorePower racing said such thing. I told him this is BS and I want to make sure that they ship my order Second day Air.
I said I have been wasting my time calling them since end of June 07.
He said he would not continue this conversation.
He told me he could ship the order today or I can cancel it now.
I told him to ship the order. What a piece of work!
No apologies for being late and not notifying the customer.
I would never order from this vendor again.
I thought about complaining on BBB.
I click on the BBB logo and found out they do not have BBB because they did not pay their dues.
I should have checked out their BBB. @#$%^&*()!
|
